Legal

Privacy Policy.

Get Heard Online Privacy Policy for the services we provide.

Privacy Policy

Last updated: 27th November 2025

Get Heard Online Ltd ("we", "our", or "us"), a company registered in England and Wales. We are committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (together, the "Services").

By using our Services, you agree to the terms of this Privacy Policy.

1. Who We Are

  • Company name: Get Heard Online Ltd
  • Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
  • Contact: hello@getheard.online

We are the "data controller" under UK data protection law when we determine how your personal data is used.

2. What Information We Collect

We may collect the following types of information:

  • Account and contact information: name, email address, phone number, billing details.
  • Usage data: how you interact with our Services, including log files, IP address, browser type, device identifiers, and analytics data.
  • Customer content: data you upload, store, or process through the Services.
  • Marketing preferences: choices about receiving communications from us.

We do not knowingly collect personal information from children under 16.

3. How We Use Your Information

We use personal data for the following purposes:

  • To provide, maintain, and improve our Services.
  • To set up and manage user accounts.
  • To process payments and billing.
  • To provide customer support.
  • To send administrative messages and updates.
  • To send marketing communications (where legally permitted and with your consent where required).
  • To comply with legal obligations.

4. Legal Bases for Processing

If you are in the UK or EU, we rely on the following legal bases:

  • Performance of a contract (e.g. providing the Services).
  • Compliance with legal obligations.
  • Legitimate interests (e.g. to improve Services, prevent fraud, secure our systems).
  • Consent (for certain marketing and cookie-based activities).

5. Sharing Your Information

We may share your information with:

  • Service providers and subprocessors who help us operate the Services (e.g. hosting, analytics, payment processors).
  • Professional advisers (lawyers, auditors, insurers).
  • Authorities where required by law, regulation, or legal process.
  • Business transfers: if we merge, sell, or restructure our business.

We do not sell personal information.

6. International Transfers

We operate globally and may transfer your personal data outside the UK, EU, US, or Canada. Where we do, we ensure appropriate safeguards, such as:

  • UK or EU Standard Contractual Clauses.
  • The UK Extension to the EU SCCs (UK Addendum).
  • The EU-U.S. Data Privacy Framework and UK-U.S. Data Bridge.
  • Other recognised safeguards under applicable law.

7. Data Retention

We keep personal data only as long as necessary for the purposes set out in this Privacy Policy, including to comply with legal, tax, or accounting requirements.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: request a copy of your personal data.
  • Correction: ask us to fix inaccuracies.
  • Erasure: request deletion of your personal data.
  • Restriction: limit how we use your data.
  • Portability: request transfer of your data to another provider.
  • Objection: object to processing based on legitimate interests or direct marketing.
  • Withdraw consent: where we rely on consent.

To exercise your rights, contact us at hello@getheard.online.

If you are unhappy with how we handle your data, you may lodge a complaint with the UK Information Commissioner's Office (ICO) or your local regulator.

9. Cookies and Tracking

We use cookies and similar technologies to operate and improve our Services, personalise content, and analyse usage. For more details, see our Cookie Policy.

10. Data Security

We use appropriate technical and organisational measures to protect personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. California, US, and Canadian Users

  • California (CCPA/CPRA): You have rights to know, delete, and opt out of the "sale" or "sharing" of personal information. We do not sell personal data.
  • Canada (PIPEDA): You may request access to and correction of personal data we hold about you.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post updates on this page and update the "Last updated" date above.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Get Heard Online Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
Email: hello@getheard.online